Poetom AI Terms of Service

Welcome to Poetom AI! Please read these Terms of Service carefully before accessing our services.

These Terms of Service (the "Terms") apply to your use of the Poetom AI website, applications, and other products and services we provide to users (collectively, the "Services"). These Terms constitute an agreement between you and Poetom AI ("we" or "Poetom AI"). By accessing our Services, you agree to these Terms.

Please read our Privacy Policy, which explains how we collect and use personal information.

1. Account Creation and Access

Minimum Age Requirement: You must be at least 18 years old to use our Services. By using our Services, you confirm that you are at least 18 years old.

Your Poetom AI Account: To use our Services, you need to create an account. You agree to provide accurate, current, and complete account information.

You may not share your account login information or account credentials with others. You are responsible for all activities that occur under your account. If you discover any unauthorized access to your account, please notify us immediately via email at [email protected].

You may deactivate your account at any time in your account settings.

2. Service Usage Guidelines

You may only access and use our Services in compliance with these Terms of Service. You are responsible for all activities conducted through your account.

You may not access or use our Services in the following ways:

• In any manner that violates applicable laws and regulations
• Reverse engineer, disassemble, decompile, or otherwise attempt to derive the source code of our Services
• Use our Services to gain unauthorized access to any system or deceive any person
• Infringe, misappropriate, or violate intellectual property or other legal rights
• Access the Services through automated or non-human means (unless we explicitly allow it)
• Engage in any other activities that restrict or inhibit others' use or enjoyment of our Services

You may not abuse, harm, interfere with, or disrupt our Services, such as introducing viruses or malicious software, spam attacks, or distributed denial-of-service attacks, or bypassing any of our systems or protective measures.

3. Input, Output, and Content

Overview: You can interact with our Services in various forms (which we call "Input"). Based on your Input, our Services generate responses (which we call "Output").

Rights and Responsibilities: You are responsible for all Input content submitted to our Services. By providing Input content to our Services, you represent and warrant that you have obtained all necessary rights to enable us to process such Input content according to the Terms and provide Services to you. You also represent and warrant that submitting Input content to us does not violate these Terms or any applicable laws and regulations.

Reliance on Output: Artificial intelligence and large language models are cutting-edge technologies, and their accuracy, reliability, and security are continuously being improved. When using this Service, you acknowledge and agree that:

• Output content may not always be accurate, and even if it appears accurate due to its detail or specificity, it may still contain substantial errors
• You should not rely on any Output unless you have independently verified its accuracy
• The Services and any Output content may not reflect correct, current, or complete information
• Output content may contain views that are inconsistent with our own

4. Subscriptions, Fees, and Payments

Fees and Billing: You may need to pay fees to access or use certain features of our Services. You agree that we have the right to charge your payment method for relevant service fees and applicable taxes.

Except as explicitly provided in these Terms or required by law, all payments are non-refundable.

Appeals and Reinstatement: If your account is automatically suspended for violations, you may submit an appeal. Please note that the appeal process will involve human review (private content will be masked for protection), and we will verify whether there was a mistaken suspension. If we confirm that there was no violation of the Terms of Service, we will reinstate your account and compensate for membership days during the suspension period.

Subscription Services: To use our paid subscription services, you must first create an account and then complete the subscription according to the subscription process in our Services.

Subscription Terms and Auto-Renewal: If you register for paid subscription services, we will automatically charge your payment method on each agreed periodic renewal date until you cancel your subscription.

Subscription Cancellation: You can cancel your subscription through the channels provided in our products. To avoid automatic renewal charges for the next billing cycle, please make sure to cancel your subscription at least 24 hours before the end of your current subscription period.

5. AI Model Services

Our Services use AI models to provide services to you. To generate responses, we need to call model provider interfaces to process your Input content. For detailed information about data processing, please see our Privacy Policy.

6. Disclaimers and Limitation of Liability

You use the Services entirely at your own risk. The Services are provided on an "as is" and "as available" basis. To the maximum extent permitted by applicable law, we provide no express, implied, or statutory warranties. We expressly disclaim any warranties of fitness for a particular purpose, ownership, merchantability, accuracy, availability, reliability, security, or non-infringement.

To the maximum extent permitted by law, we shall not be liable for any direct, indirect, punitive, incidental, special, consequential, or other damages arising from or related to the Services or these Terms.

We are not responsible for AI-generated content. AI-generated content is for reference only, and users should use their own judgment to evaluate and verify the content. We assume no responsibility for any losses arising from users' reliance on AI-generated content.

7. General Terms

Service Changes: We may add or remove features, adjust capacity limits, launch new services, or terminate specific services from time to time. We reserve the right to modify, suspend, or terminate all or part of the Services and your access to the Services at any time.

Terms Changes: We have the right to revise and update these Terms at our discretion. If you continue to use the Services after we publish updated Terms, it will be deemed as your agreement to the updated Terms.

Termination: You may stop accessing the Services at any time. Similarly, if we determine that you have violated these Terms, we may suspend or terminate your access to the Services at any time without notice to you.

8. Contact Us

If you have any questions, suggestions, or need assistance regarding these Terms of Service, please feel free to contact us at any time:

• Email: [email protected]

Our Commitment

We are committed to providing you with stable and reliable AI services and continuously improving product features and user experience. Your trust is our most valuable asset, and we will always serve you with integrity and professionalism.