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Poetom AI Privacy Policy

Effective Date: July 27, 2025

Overview

Poetom AI (referred to as "we" or "Poetom AI") is committed to protecting your privacy. This privacy policy details how we collect, use, store, and protect your personal information when you use Poetom AI services.

Poetom AI recognizes the importance of data privacy and takes strict measures to protect your personal information.

1. Personal Information We Collect

1.1 Information You Provide

  • Account Information: Email address, username
  • Feedback Information: Opinions and feedback you provide

1.2 Automatically Collected Information

  • Technical Information: IP address, browser type, device information, access logs
  • Usage Information: Feature usage patterns, access times, operation records
  • Authentication Information: JWT tokens

2. How We Use Your Information

We only use your personal information when necessary for the following purposes:

  • To provide our products and services to you
  • To maintain and protect your account security
  • To detect violations through review systems
  • To respond promptly to your appeals and customer service needs
  • To continuously improve product features and enhance your user experience
  • To comply with applicable legal and regulatory requirements

3. Information Sharing

3.1 AI Model Providers

To provide services, we need to call model provider interfaces to process your conversation content. We use enterprise-grade APIs, which according to relevant vendor service terms, have stricter privacy protection measures and commit not to use your data for model training.

3.2 Our Privacy Commitments

We employ strict privacy protection measures:

  • No Data Sales: We absolutely do not sell your personal information
  • No Marketing Use: We do not use your information for third-party marketing
  • Encrypted Storage: Your conversation content is encrypted, and our staff cannot view it
  • Security Review: We use automated systems to conduct security reviews of your conversation content without human involvement

We only provide necessary information to relevant authorities when mandated by laws and regulations.

4. Data Storage and Security

4.1 Storage Methods

We take strict security measures to protect your data:

  • Your conversation content is stored with encoding processing
  • All data is stored on secure servers
  • We employ industry-leading security protection measures and access controls

4.2 Regulatory Requirements

Only when required by laws and regulations do we decrypt conversation content for human review.

5. Data Retention

We only retain your information for necessary periods:

  • Conversation Records: All conversations are encrypted and stored on servers. Undeleted conversations will be permanently preserved, while deleted conversations are retained for 30 days for necessary security reviews and relevant legal compliance requirements, after which they will be permanently deleted
  • Account Information: Retained during your account's existence to provide continuous service. After account deactivation, only email addresses are retained to prevent duplicate registration, while other account data will be deleted
  • Technical Logs: Retained for 90 days for security protection and technical maintenance

6. Your Rights

We respect and protect your various rights regarding personal information:

  • Right to Know: This privacy policy details how we collect and use your information
  • Right to Delete: You can delete your conversation records and deactivate your account

7. Privacy Policy Updates

We may update this privacy policy from time to time. If changes are made, the revised privacy policy will be published on this page, and the revision date will be displayed at the top of the page. Continued use of our services indicates your acceptance of the updated privacy policy.

8. Contact Us

If you have any questions, suggestions, or need assistance regarding this privacy policy, please feel free to contact us at any time:

We value every user's feedback and take every question seriously.

Our Commitment

We are committed to protecting your privacy rights with the highest standards and continuously improving our data protection measures. Your trust is our most valuable asset, and we will always prioritize your privacy protection.