Note on Language: This English version is provided for convenience of reference only. In case of any discrepancy or inconsistency between the Chinese version and this English version, the Chinese version shall prevail.
Poetom ("we", "us", or "our") is committed to protecting your privacy rights. This Privacy Policy details how we collect, use, store, and protect your personal information when you use Poetom services.
We understand the importance of data privacy and take strict measures to protect your personal information.
1. Information We Collect
1.1 Information You Provide
- Account Information: Email address, nickname, mobile phone number (used for anti-abuse verification only).
- Feedback: Comments and suggestions you provide to us.
1.2 Information Automatically Collected
- Technical Information: IP address, browser type, device information, access logs.
- Usage Information: Feature usage, access times, operation records.
- Authentication Information: JWT tokens.
2. How We Use Your Information
We use your personal information only when necessary for the following purposes:
- To provide our products and services to you.
- To maintain and protect the security of your account.
- To detect prohibited content through our review system.
- To respond promptly to your appeals and customer service requests.
- To continuously improve product features and enhance your user experience.
- To comply with applicable laws and regulations.
3. Data Retention
We retain your information only for as long as necessary:
- Chat Records: All conversations are encrypted and stored on our servers. Undeleted conversations are retained indefinitely. Deleted conversations are retained for 30 days to comply with legal and regulatory requirements, after which they are permanently deleted.
- Account Information: Retained for the duration of your account to provide continuous service. After account deactivation, only the email address is retained to prevent re-registration; other account data will be deleted.
- Technical Logs: Retained for 90 days for security protection and technical maintenance.
4. Your Rights
We respect and guarantee your rights regarding your personal information:
- Right to Know: This Privacy Policy details how we collect and use your information.
- Right to Access: You can view your account information and chat records at any time.
- Right to Delete: You can delete your chat records and deactivate your account.
5. Updates to Privacy Policy
We may update this Privacy Policy from time to time. If changes are made, the revised Privacy Policy will be posted on this page with the revision date displayed at the top. Your continued use of our services constitutes your acceptance of the updated Privacy Policy.
6. Contact Us
If you have any questions, suggestions, or need assistance regarding this Privacy Policy, please feel free to contact us at any time:
- Email: [email protected]
We value every user's feedback and take your questions seriously.
Our Commitment
We are dedicated to protecting your privacy rights with the highest standards and continuously improving our data protection measures. Your trust is our most valuable asset, and we will always prioritize the protection of your privacy.